Terms & Conditions of Sales

🔒 GENERAL TERMS AND CONDITIONS OF SALE – LA FORESTIÈRE

I. PURPOSE

These General Terms and Conditions of Sale (GTC) are intended to define the rights and obligations of La Forestière and its customers in connection with the reservation and provision of accommodation and related services. They apply to all reservations made directly with La Forestière, whether by telephone, email, through the establishment's website, or via booking platforms.

II. CHARACTERISTICS OF THE ESTABLISHMENT

La Forestière, located at 2560 route de la Grésigne, 82230 Monclar de Quercy, is a guest house offering in particular:

• Guest rooms ""Hirondelle"", ""Papier"", ""Tourterelle""
• A guest house ""Le Pigeonnier""
• A special New Year's Eve stay

The property is non-smoking. Pets are not allowed.

III. RATES, TAXES AND PAYMENT TERMS

1. Rates : Rates are listed in euros, inclusive of all taxes (TTC). They are the rates in effect at the time of booking. Additional services (e.g., meals, tourist tax) are not included in the price, unless otherwise stated.
2. Tourist tax : The tourist tax, if applicable, must be paid on site and is paid to the relevant authorities.
3. Revision of rates : Any change in VAT rates or the introduction of new legal taxes will be automatically reflected in the rates.
4. Payment of deposit and balance :
   • The deposit amount varies depending on the length of stay or the type of offer. The terms and conditions are specified in the special conditions below.
   • The balance is to be paid on site, in cash, by check or by credit card (depending on the payment methods accepted by La Forestière).

Le paiement peut se faire par chèque ou par virement bancaire :
Par chèque : Frédéric GENRIES-MEMMI, 2560 route de la Grésigne, 82230 Monclar de Quercy, France

Par virement : Frédéric GENRIES-MEMMI
IBAN (International Bank Account Number): FR76 3000 4031 4400 0126 5642 456
BIC (Bank Identifier Code): BNPAFRPPXXX 
Agence : BNPPARB PARIS HBK - 3144

Par carte (mode de paiement sécurisé direct : copier l'url suivante dans votre navigateur internet) : mypos.com/@laforestiere/

IV BIS. NATURE OF THE SUMS PAID

The amounts paid upon reservation are considered as a deposit in accordance with article L214-1 of the Consumer Code.
In the event of cancellation by the customer, the deposit remains with La Forestière.
In the event of cancellation by La Forestière, they will be refunded twice.

V. RESERVATION

1. Booking process :
   The customer chooses the desired services and provides their contact details accurately. Any incorrect information (identity, contact details, banking information) may result in immediate cancellation of the reservation.
2. Booking confirmation :
   The reservation is considered firm after receipt of the deposit (if applicable) and sending of a confirmation email. This acknowledgment includes the details of the reservation, the services included, the cancellation policy, and the contact details of the establishment.

VI. CANCELLATION AND NO-SHOW CONDITIONS

1. Cancellation by the customer :
   All cancellations must be made in writing (email or mail). Any deposit paid remains with La Forestière. No refunds will be made unless otherwise agreed or in cases of force majeure (see Article VII).
2. No-show :
   If the guest fails to arrive on the scheduled date before 7 p.m. without notifying the establishment, the reservation will be considered canceled. The deposit will be retained by La Forestière, which may dispose of the accommodation.
3. Early departure :
   In the event of early departure, the entire stay remains due. Unused services will only be refunded if they were optional (e.g., meals not taken).
4. Late cancellation :
   Any cancellation made less than 7 days before arrival will result in the full deposit being retained. No refunds will be given except in duly justified cases of force majeure. In the event of a no-show, the full amount of the stay remains due.

VII. FORCE MAJEURE

In the event of force majeure (external, unforeseeable and irresistible event), the obligations of the parties are suspended. Supporting documents may be required (medical certificate, government decree, etc.).
In this case, the deposit paid may be deferred or refunded , depending on the circumstances, within a maximum period of 18 months.

VIII. USE OF PREMISES AND BEHAVIOUR

1. The client agrees to respect the rules of good conduct, the peaceful nature of the premises, the quiet hours and the swimming pool regulations.
2. Loss of keys will result in a fee of €120.
3. Forgotten items can be returned: a fee of €20 + shipping costs will be charged.
4. Pool :
   • Reserved for residents
   • Closing at 7:30 p.m.
   • Minors < 12 years old must be accompanied
   • Non-smoking pool, swimsuit required
   • Prohibited behaviors: eating, drinking, spitting, urinating in the water, running on the edge, etc.

IX. PERSONAL DATA

La Forestière processes personal data in accordance with current regulations. This data may be shared with third parties for the purpose of fulfilling the reservation. Customers have the right to access, rectify, and delete this data by contacting the establishment.

X. RESPONSIBILITY

La Forestière cannot be held responsible in the event of force majeure. The photos on the communication media are not contractually binding.

XI. DISPUTES

These General Terms and Conditions are governed by French law. In the event of a dispute, the parties will first seek an amicable solution. Failing this, the matter will be referred to the competent courts.

XII. PETS

Pets are not allowed, without exception.

XIII. ARRIVAL AND DEPARTURE TIMES

• Check-in: from 4 p.m.
• Check-out: before 11 a.m.

🔸 SPECIAL CONDITIONS – GUEST ROOMS

Deposit required depending on the length of stay:

✅ 1 night: 100% of the total amount
✅ 2 nights: 80%
✅ 3 to 4 nights: 75%
✅ 5 nights or more 70%

🔸 SPECIAL CONDITIONS – DOVECOTE (Guest house)

1. Capacity: 2 adults + 2 children (mezzanine access by ladder, minimum 6 years recommended).
2. Deposit: 50% upon booking. Balance to be paid 15 days before your stay.
3. Electricity: Billed according to consumption (official EDF rate). Water included.
4. The accommodation must be returned in its original condition. Holiday insurance is mandatory.

🔸 SPECIAL CONDITIONS – NEW YEAR'S EVE STAY

1. Package stay including 3 nights, breakfasts, 2 classic table d'hôtes meals + 1 special New Year's Eve dinner.
2. Deposit: 50% upon booking. Balance due 14 days before your stay.

ENTIRETY

These General Terms and Conditions, the Special Conditions, and the booking form constitute the entire agreement between the parties. Any special conditions not validated in writing by La Forestière are unenforceable.

By confirming their reservation, the customer acknowledges having read and accepted all of these General Conditions of Sale and the specific conditions relating to the reserved service.